Customer service

The Inner Circle Loyalty Program is designed to reward frequent customers with exclusive discounts, invitations for special events, subscriptions to our catalogues and additional offers and promotions of the participating stores: Novus, Novus Outlet, Galeria, Naturalizer, La Favorita and Florsheim. Rewards are based on customer purchase activity.

If you would like to contact us, please visit any of our stores or you can write us at:

Novus Inc.
655 Calle Cubitas
Guaynabo, PR 00969
Main: (787) 272-4546
Fax: (787) 272-4500
Customer Service Toll Free: 1 888 530 4546
Email: customerservice@novushoes.com

If you like to inquire about Inner Circle, point balance, point expiration, please visit our FAQ section or email us